Position
The VIP Client Manager is responsible to build and nature strong relationships with VIP Clients, delivering personalized experiences that drive loyalty, engagement, and business growth.
Job responsibilities
- Recruit new clients outside of the Boutique clientele to develop qualitatively the data base:
- Work on getting external clients by meeting local business entities (Banks, Oil companies, Government entities etc.)
- Find and develop new business opportunities with Palaces and royal families of UAE through Assistants or business getters.
- Be in constant contact with the PR Team to know what the events are happening in and get the possibility to meet influential profiles.
- Contribute to all VIP client events and focus on the sales of Uber Luxury product
- Ensure a constant Inactive client reactivation to develop the existing data base.
- Contribute sales through OTO and elevated client experiences, inside or outside the boutique with local client from Dubai, UAE.
- Attend and oversee some team members qualitative OTO in order to increase the cross selling between universes of the boutique and giving closing sales coaching.
- Increase client loyalty in all departments with Department Managers and Sales Associate support by following up on OTO results and TO generated.
- Grow and upgrade clientele within the VIC, VVIC & Elite category. Propose local activities to increase customer loyalty and purchase.
- Demonstrate excellent product knowledge in all departments. Provide and share expertise on products and sales training to the Boutique Team.
- Reach and exceed your individual sales targets and develop it specifically in asked department – with strong contribution to Uber Luxury and High net value products
- Be a role model for new starters and the sales consultants and comply with Christian Dior values.
Profile
- 5+ years of retail experience required, preferably with at least 2 years of management, in a luxury product setting.
- Sense of initiative and commercial creativity with fashion sensitivity.
- Strong knowledge of the luxury industry.
- Demonstration of own initiative.
- Ability to work varied hours/days, including nights, weekends, and holidays .
- Strong interpersonal, communication, organizational and management skills.
