6 days ago
Full TimeMid Level
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Skills Gap Analyzer
Compare your skills with the requirements for Value-Added Services Engineer and see what you need to learn
About the company
Premier Services and Recruitment
Human Resources
Position: VAS Engineer (Back Office)
Location: Smart Village, Egypt (Onsite)
Experience Level: 5+ years
Key Responsibilities
Oversee day-to-day Back Office operational support, routine maintenance, and incident management for VAS platforms.
Perform deep-dive troubleshooting, root cause analysis (RCA), and system health checks on Huawei VAS solutions (e.g., SMSC, MMSC, USSD, IN, Voicemail).
Handle software upgrades, patch deployments, configuration changes, and integration tasks.
Coordinate with vendor technical support and cross-functional network operations centers (NOC) to resolve complex network issues within agreed SLAs.
Monitor system performance, capacity, and security compliance.
Requirements
Experience: Minimum 5 years of hands-on experience in VAS operations/support.
Vendor Expertise: Proven, hands-on experience working with Huawei VAS architecture and platforms is mandatory.
Technical Skills: Strong background in telecom protocols (MAP, SS7, SIGTRAN, Diameter, SMPP, SIP), Linux/Unix systems, and database management (Oracle/SQL).
Solid understanding of Back Office workflows, ticket escalation, and SLA management.
Excellent analytical, problem-solving, and communication skills.