9 hours ago
Full TimeMid Level
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About the company
Netrolynx AI
Banking
About The CompanyMoyasar Financial Company is a financial technology company focused on helping businesses accept and manage digital payments. Through payment solutions designed for the needs of modern commerce, Moyasar supports merchants as they serve customers across digital channels. The company works in a fast-moving industry where reliability, security, and a smooth customer experience are essential. Team members collaborate across functions to improve payment services, support business growth, and help make digital transactions more accessible and dependable.
About The RoleMoyasar is seeking a detail-oriented Payment Operations Specialist to support the day-to-day performance of payment services and related operational processes. In this role, you will help monitor transactions, investigate payment issues, and coordinate with internal teams to resolve operational questions efficiently. You will contribute to a reliable experience for merchants by identifying patterns, maintaining accurate records, and communicating clearly throughout the resolution process.
The ideal candidate is organized, analytical, and comfortable working with operational data and digital tools. You can manage competing priorities without losing attention to detail, and you take a thoughtful, customer-focused approach to problem-solving. You will work closely with colleagues in areas such as customer support, product, engineering, compliance, and finance. This position offers an opportunity to deepen your understanding of payment operations while contributing to improvements in processes and service quality.
QualificationsApplicants should have a bachelor’s degree or equivalent practical experience in business, finance, information systems, operations, or a related field. Previous experience in payments, financial services, e-commerce, customer operations, or a technology business is an advantage. Candidates should be comfortable using spreadsheets and business software to review information, organize cases, and prepare clear operational updates.
You should demonstrate strong written and verbal communication skills, sound judgment, and a consistent commitment to accuracy and confidentiality. The ability to investigate issues methodically, explain findings to different audiences, and collaborate across teams is important. Familiarity with payment terminology, transaction workflows, reconciliation, or customer support systems is beneficial. A proactive mindset, adaptability, and a willingness to learn evolving tools and procedures will help you succeed in this role.
ResponsibilitiesMonitor payment activity and operational queues, identify exceptions, and follow established procedures for investigation and escalation. Review transaction details and supporting information to help determine the nature of payment issues, document findings, and coordinate appropriate next steps with relevant teams. Respond to operational inquiries in a timely and professional manner, providing accurate information while protecting sensitive data.
Maintain organized records of cases, recurring issues, and operational outcomes. Support reconciliation and routine reporting activities by validating information, highlighting discrepancies, and helping ensure that data is complete and consistent. Identify recurring challenges and share practical recommendations to improve workflows, documentation, and service quality. Assist with testing or reviewing operational changes when needed, and follow company policies and applicable requirements relating to security, privacy, and compliance. Contribute to team knowledge by sharing process updates and supporting a culture of continuous improvement.
BenefitsMoyasar offers the opportunity to work with colleagues who are building and improving digital payment services in a dynamic technology environment. Employees can develop practical expertise in fintech operations, collaborate with teams across the business, and contribute to work that supports merchants and their customers. Compensation, benefits, and work arrangements will be discussed during the recruitment process and may vary according to role level, location, and applicable company policies.
Equal Opportunity
Moyasar Financial Company is committed to fair and respectful employment practices. We welcome applicants with different backgrounds, experiences, and perspectives, and evaluate candidates based on their qualifications, skills, and ability to perform the role. Employment decisions are made without discrimination on any status protected by applicable laws. Reasonable accommodations may be available during the recruitment process for candidates who need them.