üì¢ Tawasul Contact Solutions is Hiring!
We’re looking for Travel Sales Team Leaders to join our team ✨️
üìç Location: Mohandseen, Giza
üïí Working Hours: 9 rotational hours
üìÖ Days Off: 2 rotational days
üíº Employment Type: Full-time
➡️ Requirements:
• Excellent English communication skills.
• Experience in airline reservations and ticketing.
• Proficiency in GDS systems (e.g., Amadeus).
• Good knowledge of the GCC travel market.
• Strong leadership, coaching, reporting, and customer service skills.
➡️ Responsibilities:
• Follow up with customers to ensure satisfaction and issue resolution.
• Manage airline and hotel bookings through B2B platforms and GDS systems such as Amadeus.
• Issue, reissue, and cancel flight tickets in accordance with airline policies.
• Monitor team performance to ensure KPIs and SLAs are achieved.
• Monitor call quality, emails, chats, and ticket handling standards.
• Maintain accurate booking records and update systems accordingly.
üìß Interested candidates are welcome to apply by sending their CV to: n.hamed@tawasul-eg.com
