Abousamra Travel is looking for an experienced Travel Operations Specialist to join our team.
Key Responsibilities:
- Manage flight, hotel, and other travel service bookings through online booking systems.
- Coordinate with hotels and suppliers to ensure accurate bookings and timely confirmations.
- Handle booking amendments, cancellations, and refund requests.
- Respond to client inquiries and provide operational support.
- Resolve booking issues, availability discrepancies, and pricing problems.
- Handle urgent cases and minimize service disruptions.
- Coordinate with Sales & Marketing and Contracting teams to resolve client and supplier issues.
- Ensure compliance with agreed Service Level Agreements (SLAs).
- Monitor response times, booking confirmation times, resolution times, and booking accuracy.
- Prepare operational reports covering booking volumes, cancellations, issues, and SLA performance.
Requirements:
- Previous experience in travel operations and reservations.
- Good knowledge of flight and hotel booking procedures.
- Experience with online travel booking systems.
- Strong communication, coordination, and problem-solving skills.
- Excellent attention to detail and ability to work under pressure.
- Good command of English and Microsoft Office.
