Company Description iQor is a global provider of customer experience solutions, supporting leading brands across diverse industries. With 45,000 employees in 10 countries, the company combines decades of expertise with AI-driven tools to improve performance throughout the customer journey. iQor’s delivery pillars—Grow, CXBPO, and infinityAiQ—offer scalable services that enhance acquisition, engagement, and retention. Backed by advanced analytics and a people-first culture, iQor turns customer interactions into measurable business growth. Recognized as a Great Place to Work® and a CX leader, iQor provides an environment where individuals can develop their careers in customer service.
Role Description This is a full-time, on-site Travel Consultant, Fluent English Customer Service role based in New Cairo. The person in this role will assist customers with travel inquiries, including flight, hotel, and transportation options, ensuring accurate and timely information. Daily responsibilities include handling reservations, modifying existing bookings, and managing travel arrangements according to company policies and customer needs. The role involves delivering professional, empathetic support via phone, email, and chat, resolving issues, and providing clear guidance on itineraries, fares, and travel regulations. The Travel Consultant will collaborate with team members, use booking and CRM systems, and follow quality and compliance standards to maintain high levels of customer satisfaction.
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