Company Description Alorica is a global customer experience (CX) company focused on creating customers for life by designing and delivering outstanding brand experiences. As a full-service CX partner, Alorica combines proven performance, deep industry expertise, and advanced technology to drive measurable results. The company is known for pioneering innovative customer experiences, building strong client relationships, and operating with integrity and authenticity. With about 100,000 professionals in 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a curious, creative, and connected culture with broad opportunities for growth and development.
Role Description This full-time, on-site Travel Customer Service Agent role is based in Giza and involves supporting customers in the travel sector via phone, chat, and email. The agent will handle inquiries related to bookings, changes, cancellations, travel policies, and itineraries, while providing clear and accurate information. Daily tasks include resolving issues, escalating complex cases when needed, and ensuring high levels of customer satisfaction and experience. The role also involves documenting interactions, following established procedures, and adhering to service-level commitments. Agents will collaborate with teammates and leadership to improve processes and share insights that enhance overall customer support.
Qualifications
- * Strong customer-facing skills in Customer Service, Customer Support, and Customer Satisfaction.
- Ability to deliver positive, consistent Customer Experience and work effectively as Customer Service Representatives.
- B2 (upper-intermediate) or higher proficiency in English, with clear spoken and written communication.
- Recent graduates or early-career professionals welcome; prior experience in travel, hospitality, or contact centers is a plus.
- Good problem-solving, active listening, and conflict-resolution abilities in fast-paced environments.
- Comfort using computer systems, CRM tools, and multitasking across applications during live interactions.
- Willingness to work in rotating shifts, including evenings, weekends, and holidays as required by the travel industry.
- Eligibility to work on-site in Giza and commitment to Alorica’s values of integrity, authenticity, and customer focus.
