Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. The company has evolved to stay at the forefront of the AI-driven world, offering sharper, more modern, and empathetic solutions. TP focuses on intelligent, future-proof services that support organizations on their digital journeys. Team members join a dynamic environment that values innovation, adaptability, and human-centered service.
Role Description This is a full-time, on-site Travel Agent role based in Cairo, Egypt, requiring B2 level English proficiency. The Travel Agent will assist customers with planning and booking travel arrangements, including flights, hotels, and car rentals, while providing clear and friendly guidance. Daily tasks include handling inquiries, managing reservations, processing changes or cancellations, and ensuring accurate information is provided at every stage of the customer journey. The role also involves promoting suitable travel options, meeting sales targets, and maintaining high standards of customer service and professionalism. The Travel Agent will work closely with internal systems and procedures to deliver efficient, compliant, and customer-focused support.
Qualifications
* Strong customer service skills with experience handling inquiries, resolving issues, and maintaining a positive client experience.
* Proficiency in travel arrangements and reservations, including booking flights, accommodations, and related services.
* Knowledge of car rental and associated travel services, with the ability to coordinate and manage these bookings effectively.
* Sales skills, including upselling appropriate services and meeting performance targets in a customer-centric environment.
* B2 level English proficiency, with clear verbal and written communication; additional languages are an advantage.
* Comfort using computer systems, booking platforms, and CRM tools, with attention to accuracy and detail.
* Ability to work on-site in Cairo, Egypt, in rotating shifts if required, and to collaborate effectively in a team setting.
* Previous experience in travel, hospitality, or contact center environments is preferred but not mandatory.
