Company Description Xceed is a leading multilingual Business Process Outsourcing service provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and supporting clients in 10 different languages. The company serves key government and commercial accounts through a wide range of services, including inbound and outbound contact center operations, back office services, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across multiple locations. The organization is widely recognized through numerous regional and international awards for outsourcing excellence, customer experience, sustainability, CSR, diversity, equity, and inclusion. Xceed also maintains several global certifications in business continuity, quality, occupational health and safety, environmental management, and information security, underscoring a strong commitment to high operational standards and employee wellbeing.
Role Description The Travel Agent role at Xceed is a full-time, on-site position based in Cairo, Egypt. In this role, the Travel Agent manages end-to-end travel arrangements for clients, including flight, hotel, and car rental reservations, ensuring accuracy and adherence to travel policies. The position involves handling incoming customer inquiries, providing tailored travel advice, responding to changes or cancellations, and resolving issues in a timely and professional manner. The Travel Agent collaborates with internal teams and external partners to secure competitive travel options, optimize itineraries, and support sales initiatives through upselling and cross-selling relevant services. Daily responsibilities include using reservation systems and travel platforms, maintaining detailed records of bookings, and delivering a high standard of customer service aligned with Xceed’s quality and compliance requirements.
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