Company Description iQor is a global customer experience solutions provider and a portfolio company of Mill Point Capital, supporting leading brands across diverse industries. With 45,000 team members in 10 countries, iQor blends three decades of CX expertise with AI-driven tools to enhance performance at every stage of the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ pillars, the company delivers scalable solutions that boost customer acquisition, engagement, and retention. iQor’s people-first culture, advanced analytics, and focus on measurable outcomes help transform customer interactions into sustainable growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers meaningful career opportunities in a dynamic, innovation-focused environment.
Role Description The Travel Advisor (B2/ New Cairo) is a full-time, on-site role based in Cairo, responsible for supporting customers with end-to-end travel planning and booking services. In this role, the Travel Advisor assists clients in selecting travel options, arranging transportation and accommodations, and providing guidance on itineraries, policies, and travel requirements. Daily tasks include handling inbound inquiries, managing reservations, updating customer records, and resolving travel-related issues while maintaining high service standards. The Travel Advisor collaborates with team members and travel agency partners to ensure accurate information, timely confirmations, and smooth travel experiences. This role requires consistent adherence to company procedures, effective use of internal systems, and a strong commitment to customer satisfaction.
Qualifications
* Strong customer service and customer satisfaction skills, with the ability to manage inquiries and resolve issues professionally.
* Experience in travel arrangements and working with travel agency systems or platforms.
* Excellent communication skills, including clear verbal and written interaction with customers and colleagues.
* Ability to work on-site in Cairo in a full-time schedule, with flexibility to handle peak travel seasons.
* Attention to detail and accuracy in handling bookings, documentation, and customer data.
* Basic proficiency with computer applications, CRM tools, and reservation systems; previous BPO or CX experience is a plus.
* Strong problem-solving, organizational, and time-management skills in a fast-paced environment.
* Relevant experience in travel, hospitality, tourism, or customer support; post-secondary education in a related field is an advantage.
