Company Description Alorica is a global customer experience (CX) company that designs and delivers end-to-end solutions from strategy through execution to help brands build long-term customer relationships. The organization combines strong performance, industry expertise, and advanced technology to create impactful, innovative customer experiences. Guided by values of integrity and authenticity, Alorica is known for challenging convention and maintaining deep, collaborative client partnerships. With about 100,000 professionals in 17 countries, serving more than 250 brands in over 75 languages, Alorica offers diverse career paths in a dynamic, inclusive environment. Individuals who are curious, creative, and committed to excellence are encouraged to explore opportunities across the company.
Role Description The Travel Advisor is a full-time, on-site role based in Qesm El Sheikh Zaid, supporting customers with their travel planning and booking needs. In this position, the Travel Advisor will assist customers via phone, chat, or email to provide accurate information on destinations, itineraries, fares, and travel policies. The role includes managing reservations, modifying or canceling bookings, and coordinating travel arrangements such as flights, accommodations, and ground transportation while ensuring compliance with company and partner guidelines. The Travel Advisor will work to resolve customer issues, handle special requests, and provide proactive recommendations that enhance the overall travel experience. This role focuses on delivering high-quality service, meeting performance targets, adhering to established procedures, and collaborating with team members to maintain consistent customer satisfaction.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Satisfaction capabilities.
- Excellent Communication skills, both written and verbal, with the ability to explain travel options clearly and professionally.
- Ability to work on-site in Qesm El Sheikh Zaid on a full-time schedule, including possible shifts, weekends, or holidays.
- Attention to detail and problem-solving skills to handle complex itineraries and resolve customer issues effectively.
- Comfort using computer-based reservation platforms, CRM tools, and standard office software.
- Previous experience in contact centers, hospitality, or tourism is an advantage; fluency in additional languages is a plus.
