Role Overview
The Trading Support Specialist supports daily trading operations while ensuring that client trading activity complies with company policies and internal procedures. The role also includes assisting clients with trading-related inquiries and coordinating with internal teams to resolve operational issues.
Key Responsibilities
Trading Operations & Compliance
• Monitor trading activity to ensure compliance with company policies and trading rules.
• Identify suspicious or unusual trading behavior and escalate potential abuse or fraud cases.
• Review client accounts for possible policy violations or irregular trading patterns.
• Assist in investigations related to trading disputes, complaints, or compliance cases.
• Maintain records of investigations, decisions, and internal communications.
• Support internal teams in implementing trading policies and procedures.
• Assist with internal reviews and audits related to trading activity.
Client Support
• Provide support to clients regarding trading platform issues, trading activity, and account-related questions.
• Respond to client inquiries related to trades, orders, execution, and account activity.
• Assist clients in understanding trading rules, platform functionality, and company procedures.
• Coordinate with internal departments (Payments, IT, Trading) to resolve client issues.
• Ensure timely and professional communication with clients.
Requirements
• Experience with trading platforms (MT4/MT5)
• Experience in trading operations, client support, or financial services is preferred.
• Basic understanding of financial markets and trading platforms.
• Strong analytical and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Attention to detail and ability to follow internal procedures.
Preferred Skills
• Experience with trading platforms (MT4/MT5)
• Experience in trading compliance
• Knowledge of financial products such as Forex, CFDs, or derivatives.
• Strong communication skills in English, Kurdish and Arabic (written and verbal)
