Company Description Voyageurs is a premier tour operator in Egypt, specializing in travel services for the French, Canadian, and British markets. The company offers a comprehensive range of services, including guided tours, flight reservations, hotel bookings, and transportation solutions. With a strong commitment to excellence, Voyageurs focuses on delivering personalized travel experiences tailored to diverse client needs. The team is composed of experienced travel professionals who design and manage itineraries for travelers from around the world. This environment offers opportunities to work with international clients and develop expertise in destination management and tour operations.
Role Description The Tour Operator role at Voyageurs is a full-time, on-site position based in Giza. The role involves planning, organizing, and coordinating guided tours, including creating detailed itineraries, arranging transportation, and booking accommodations. The Tour Operator will manage reservations and bookings, ensure accurate documentation, and maintain clear communication with clients, local partners, and suppliers. Daily activities include responding to customer inquiries, providing destination information, handling changes or issues during trips, and supporting sales efforts by recommending suitable travel packages. The role also requires monitoring tour quality, gathering feedback, and helping improve services to maintain a high standard of customer satisfaction.
Qualifications
- Experience in Guided Tours, including itinerary planning and coordination of on-the-ground logistics.
- Strong background in Travel & Tourism, with knowledge of destinations in Egypt and international visitor expectations.
- Proficiency in Customer Service, with the ability to support travelers before, during, and after their trips.
- Hands-on experience with Reservations systems and processes for flights, hotels, and local transportation.
- Sales skills related to promoting tour packages, upselling services, and meeting booking targets.
- Good communication skills and proficiency in French and other languages (Italian/German/English) is an advantage.
- Organizational skills, attention to detail, and the ability to manage multiple bookings and tours simultaneously.
- Comfort working on-site in Giza and collaborating with local partners, suppliers, and team members.
- Prior experience in a tour operator or travel agency environment is preferred.
- Relevant education in Tourism, Hospitality, Business, or a related field is beneficial.
