Lead and accompany guests on tours and excursions across Fes and other destinations in Morocco.
Welcome guests and provide a professional, warm, and engaging experience.
Explain Moroccan culture, history, traditions, landmarks, and local experiences.
Coordinate daily tour schedules, transportation, activities, restaurants, accommodations, and other suppliers.
Ensure all tour arrangements are properly prepared before guest arrival.
Handle guest questions, requests, complaints, and unexpected situations professionally.
Coordinate with drivers, guides, hotels, restaurants, activity providers, and the Operations team.
Monitor service quality and immediately report operational issues.
Ensure guest safety and follow company operational and emergency procedures.
Provide daily updates and reports to the Operations team.
Assist with last-minute operational changes and problem-solving during tours.
Represent the company and maintain a high standard of professionalism at all times.
Create authentic social-media-friendly content showcasing destinations, activities, food, culture.

Job Qualifications:

Previous experience as a Tour Leader, Tour Guide, Travel Coordinator, or similar tourism role.
Strong knowledge of Fes and Moroccan destinations, culture, history, and tourism experiences.
Excellent English communication skills.
Strong interpersonal and customer-service skills.
Valid driving license is an advantage, particularly if the role includes driving responsibilities.

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About the company

OceanAir

Travel Arrangements

Job Responsibilities:

Lead and accompany guests on tours and excursions across Fes and other destinations in Morocco.
Welcome guests and provide a professional, warm, and engaging experience.
Explain Moroccan culture, history, traditions, landmarks, and local experiences.
Coordinate daily tour schedules, transportation, activities, restaurants, accommodations, and other suppliers.
Ensure all tour arrangements are properly prepared before guest arrival.
Handle guest questions, requests, complaints, and unexpected situations professionally.
Coordinate with drivers, guides, hotels, restaurants, activity providers, and the Operations team.
Monitor service quality and immediately report operational issues.
Ensure guest safety and follow company operational and emergency procedures.
Provide daily updates and reports to the Operations team.
Assist with last-minute operational changes and problem-solving during tours.
Represent the company and maintain a high standard of professionalism at all times.
Create authentic social-media-friendly content showcasing destinations, activities, food, culture.

Job Qualifications:

Previous experience as a Tour Leader, Tour Guide, Travel Coordinator, or similar tourism role.
Strong knowledge of Fes and Moroccan destinations, culture, history, and tourism experiences.
Excellent English communication skills.
Strong interpersonal and customer-service skills.
Valid driving license is an advantage, particularly if the role includes driving responsibilities.

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About the company

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