Company Description Alorica is a global customer experience (CX) leader, partnering with brands from strategy through execution to design experiences that build long-term customer relationships. The company combines proven performance, industry expertise, and innovative technology to deliver measurable results and new possibilities for clients. Alorica is known for pioneering customer experiences, challenging convention, and staying true to its values of integrity and authenticity. With 100,000 professionals in 17 countries, the company serves more than 250 brands in over 75 languages. Team members join a curious, creative, and connected community focused on delivering exceptional customer experiences.
Role Description The Ticket Agent role is a full-time, on-site position based in Cairo, Egypt. In this role, you will assist customers with ticket sales and reservations, ensuring accurate information and a smooth booking process across various channels. You will respond to customer inquiries, provide clear guidance on travel options, pricing, and policies, and resolve issues in a professional and timely manner. The Ticket Agent will also promote relevant offers, support sales goals, and follow company procedures and compliance standards. Daily activities include handling customer interactions in English (B2 level), updating booking systems, maintaining detailed records, and collaborating with team members to enhance the overall customer experience.
Qualifications
- * Candidates should possess strong Ticket Sales and Sales skills to handle bookings, upselling, and cross-selling effectively.
- Candidates should possess excellent Communication and Customer Service skills to support customers, manage inquiries, and resolve issues professionally.
- Candidates should possess Reservations experience and related system proficiency to process bookings accurately and efficiently.
- B2 level English proficiency (spoken and written) and the ability to communicate clearly with international customers.
- Attention to detail, problem-solving abilities, and the capacity to work in a fast-paced, target-driven environment.
- Ability to work on-site in Cairo, Egypt, in rotating shifts, including weekends or holidays as needed.
- Recent graduates or candidates with equivalent education; prior experience in ticketing, travel, or call center operations is an advantage.
