Test Center Administrator (TCA)
Organization: Amideast Morocco
Department: Testing Services
Location: Rabat / Casablanca, Morocco
Reports to: Testing Specialist / Testing Manager
Employment type: To be determined based on recruitment needs
1. Position Summary
The Test Center Administrator (TCA) coordinates and administers computer-based, paper-based, and other authorized examinations at Amideast Morocco testing centers in accordance with test-owner requirements and Amideast policies.
The TCA protects test security and confidentiality, ensures operational readiness and compliance, and offers a professional experience for test takers.
The TCA completes all required training and certifications as required by test owners and Amideast.
2. Key Responsibilities
A. Test Administration and Coordination
· Complete required TCA training certifications on a yearly basis.
· Actively monitor/proctor assigned test sessions
· Review schedules, candidate lists, staffing, rooms, equipment, materials, and required documentation in advance or each test administration.
· Verify candidate identity, registration, eligibility, and admission documents; follow and complete required check-in and security procedures.
· Administer examinations using authorized platforms and procedures, including launching, supervising, pausing, and closing sessions.
· Provide candidates with information as requested.
· Maintain accurate and timely attendance records, checklists, and session reports.
B. Test Security and Regulation Compliance
· Follow and enforce all test-owner security, confidentiality, accommodation, and operating requirements.
· Ensure that candidate belongings are stored outside of the test room before being admitted to the test center.
· Ensure that candidate identification is done carefully and in accordance with test owner requirements, including verification of photo against the person and use of a metal detector (wanding).
· Actively monitor test takers through required room walkthroughs and CCTV/DVR observation.
· Ensure that all team members understand and follow applicable examination manuals and procedures.
· Immediately document and report suspected misconduct, irregularities, security breaches, TCA errors, and other incidents to Amideast management and the test owner as required through emails and CPRs.
· Support audits, inspections, quality reviews, and corrective actions.
C. Technical Operations
· Complete pre-session checks of computers, secure browsers, networks, printers, headphones, and testing platforms.
· Resolve basic technical issues and promptly escalate and document unresolved problems through authorized support channels.
D. Proctor Coordination and Supervision
· Assign certified proctors, brief them on each administration, and ensure that required staffing levels are adhered to.
· Coordinate candidate movement, workstation assignments, breaks, and continuous candidate, room, and DVR monitoring.
· Guide proctors, address procedural or performance issues promptly, and assist with authorized training.
E. Candidate Service and Administrative Support
· Provide clear, accurate information about arrival, identification, procedures, and testing conditions; refer registration, payment, cancellation, and rescheduling matters to the appropriate team.
· Maintain secure, accurate records of sessions, attendance, incidents, results, and certificates through approved channels.
· Prepare operational reports and contribute to service improvements.
3. Qualifications and Experience
Required
· Bachelor's degree or equivalent relevant experience, consistent with Amideast recruitment requirements.
· Good written and spoken English and Arabic.
· Strong computer skills, including Microsoft Office and basic Windows troubleshooting.
· Strong organization, communication, customer service, and attention to detail.
· Demonstrated integrity, reliability, confidentiality, sound judgment, and ability to follow detailed procedures under pressure.
· Availability to work flexible hours, including evenings and weekends, based on examination schedules.
Preferred
· Experience in test administration, education, customer service, IT support, or administrative operations.
· Experience with secure computer-based testing, international examinations, staff coordination, reporting, or incident management.
4. Training and Certification
The successful candidate must complete and maintain all Amideast and test-owner training and certifications required for assigned programs, including annual or refresher requirements.
5. Key Competencies
· Integrity, accountability, and confidentiality
· Planning, organization, and attention to detail
· Clear communication and customer service
· Technical problem-solving and risk awareness
· Teamwork, adaptability, and composure under pressure
6. Performance Expectations
Performance will be assessed based on:
· Compliance with Amideast and test-owner procedures, including security and documentation requirements.
· Readiness and effective coordination of facilities, equipment, and staff.
· Timely, accurate incident reporting and escalation.
· Professional candidate service and audit readiness.
7. General Statement
This description summarizes the position’s principal responsibilities. Other duties consistent with the role, Amideast policies, operational needs, and test-owner requirements may be assigned.
TO APPLY: If you are interested in applying for this position, please submit your resume and a
cover letter to [email protected] before November 15, 2026, at midnight.
