Role Description This is a full-time, on-site Telesales Team Leader role based in Cairo, Egypt at مركز مران القادة للتدريب. The Telesales Team Leader oversees a telesales team focused on promoting and selling training programs, ensuring targets are met and service standards are maintained. Day-to-day responsibilities include planning and assigning calling campaigns, monitoring call performance, providing coaching and feedback, and supporting team members in handling complex customer inquiries. The role involves developing scripts and sales pitches tailored to the training sector, tracking sales metrics, preparing performance reports, and collaborating with management to refine telesales strategies. The Telesales Team Leader also works closely with customer service and marketing teams to improve lead conversion, enhance customer experience, and maintain accurate records in CRM systems.
Qualifications
* Strong communication skills, including clear verbal communication and active listening, and the ability to build rapport over the phone.
* Proven experience in team management and team leadership, with the ability to motivate, coach, and develop telesales staff.
* Solid customer service skills, with a focus on understanding learner needs and providing professional, solution-oriented support.
* Demonstrated sales skills, including telesales experience and a track record of meeting or exceeding sales targets.
* Experience in the training or education sector is essential, with familiarity in selling training courses or learning solutions.
* Ability to analyze performance data, use CRM and call systems, and prepare concise progress reports.
* Organizational and time-management skills, with attention to detail and the ability to manage multiple campaigns simultaneously.
* Relevant diploma or degree in business, marketing, or a related field is preferred; prior leadership roles in telesales or training organizations are an advantage.
