Location:
Al Giza Mohandessin (on-site position)
Fridays& Saturdays are off
If you're interested, please send your CV and expected salary to:
WhatsApp: 01006919331
Email: [email protected]
Role Description The Telesales Team Leader is a full-time, on-site role based in Giza, responsible for leading and supervising a telesales team to achieve sales targets and deliver high-quality customer interactions. The role involves monitoring daily call activities, providing guidance and coaching to team members, and ensuring adherence to scripts, processes, and company standards. The Telesales Team Leader will analyze performance metrics, prepare regular reports, and implement action plans to improve conversion rates and customer satisfaction. Daily tasks include handling escalated calls, supporting the team in closing deals, collaborating with management on sales strategies, and coordinating with other departments to ensure smooth operations. The role also includes training new team members, conducting performance reviews, and fostering a positive, results-oriented work environment.
Qualifications
- Candidates should possess strong Communication skills, including clear verbal communication, active listening, and the ability to explain training solutions effectively over the phone.
- Candidates should possess solid Team Leadership and Team Management skills, with experience in guiding, motivating, and developing telesales or customer-facing teams.
- Candidates should possess excellent Customer Service skills, focusing on building trust, handling objections, and resolving issues professionally.
- Candidates should possess proven Sales skills, including telesales experience, target-oriented mindset, and familiarity with basic sales techniques and CRM tools.
- Relevant qualifications such as prior experience in telesales or call center leadership, especially in training or education services, are highly beneficial.
- Strong analytical and reporting abilities, good organizational skills, and proficiency in using digital tools and MS Office are preferred.
- A diploma or bachelor’s degree in Business, Marketing, Management, or a related field is advantageous.
- Ability to work on-site in Giza, manage time effectively, and maintain a professional, inclusive attitude in a diverse team environment is required.
