Location:
Al Giza Mohandessin (on-site position)
🕒 Working Hours:
Sunday to Thursday: 12:30 PM – 9:00 PM | 1:30pm - 10:00pm
Fridays& Saturdays are off
📩 Apply Now!
💬 reach out via WhatsApp: 01006919331
Role Description The Telesales Team Leader at Silavisions Digital Solutions is a full-time, on-site role based in Giza. This role is responsible for leading and supervising a telesales team to achieve sales targets and deliver high-quality customer interactions. Day-to-day tasks include monitoring call performance, coaching team members, providing real-time feedback, and ensuring adherence to scripts, processes, and quality standards. The Telesales Team Leader will analyze sales reports, track KPIs, and implement strategies to improve conversion rates and customer satisfaction. The role also involves coordinating with other departments to resolve issues, supporting training initiatives, and contributing to sales campaigns and process improvements.
Qualifications
- Candidates should possess strong Communication and Customer Service skills for clear, professional interactions with clients and team members.
- Candidates should possess Team Management and Team Leadership skills to guide, motivate, and develop telesales staff.
- Candidates should possess Sales skills, including negotiation, upselling, and closing techniques, to drive revenue and meet targets.
- Experience in telesales or call center environments, preferably in a leadership or supervisory capacity.
- Ability to interpret performance data, prepare reports, and apply insights to improve team results.
- Strong problem-solving abilities, time management, and organizational skills.
- Comfort with CRM systems, call center software, and basic MS Office tools.
- Relevant diploma or bachelor’s degree in Business, Marketing, or a related field is preferred.
