Company Description StoreUs is a fast-growing e-commerce company offering a wide range of products, from fashion to electronics, through a user-friendly website and app. Headquartered in the UAE and also available in Libya, StoreUs focuses on delivering a convenient, secure, and reliable shopping experience. The company emphasizes high-quality service, secure payment options, and fast delivery to customers’ doorsteps. StoreUs is committed to innovation, customer satisfaction, and building a strong community of online shoppers. Team members join a dynamic environment that supports growth and continuous improvement in digital retail.
Role Description The Telesales Specialist is a full-time, on-site role based in Cairo, responsible for driving sales and supporting customers over the phone and other remote channels. On a day-to-day basis, the specialist makes outbound calls to prospective and existing customers, responds to inbound inquiries, presents product features and benefits, and recommends suitable offers. The role includes handling customer questions, resolving basic issues, and ensuring a positive experience that encourages repeat business. The Telesales Specialist will follow up on leads, update CRM or internal systems with accurate call and sales information, and collaborate with the sales and customer support teams to meet individual and team targets. The position requires adherence to company policies, participation in training, and continuous learning about StoreUs products, promotions, and processes.
Qualifications
- * Strong Sales skills, with the ability to persuade, upsell, and close telesales opportunities.
- Excellent Communication skills, including clear spoken English and Arabic, active listening, and professional phone etiquette.
- Customer Service and Customer Support skills to handle inquiries, address concerns, and maintain high customer satisfaction.
- Ability to participate in and benefit from Training, with openness to feedback and ongoing skill development.
- Previous experience in telesales, call centers, or retail/e-commerce sales is preferred.
- Comfort working with CRM tools or call management systems and basic computer proficiency.
- Goal-oriented mindset with the ability to work under pressure and meet performance targets.
- High school diploma or equivalent; post-secondary education in business, marketing, or a related field is an advantage.
