1. Job Specifications
Education
High School Degree.
Equivalent years of relevant experience may be considered in lieu of formal education.
Experience
The education levels can be replaced by years of experience.
0–1 years of experience in a similar role.
Skills
Lead conversion
Customer relationship management
Sales execution
Communication
Core Competencies
Process Optimization & Innovation – Proficiency Level: Advanced
Collaboration & Stakeholder Engagement – Proficiency Level: Advanced
Strategic Thinking & Execution – Proficiency Level: Moderate
Business Acumen & Operational Efficiency – Proficiency Level: Moderate
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2. Key Job Responsibilities
Job Summary
At HALA, the main responsibility of the Telesales is to acquire and convert SME customers through telephone and other approved remote channels.
Job Duties
A. Collective Responsibilities
Comply with HALA’s code of conduct and ethics.
Promote HALA’s vision, mission, values, and model desired behaviors.
Promote HALA and spread its culture.
Commit to HALA’s rules and regulations.
Perform tasks as directed in the pursuit of the achievement of organizational goals.
Share know-how with the team and encourage their development.
B. Job-Specific Responsibilities
Contact prospective SMEs and respond to financing inquiries through approved remote channels.
Explain financing products, eligibility requirements, and application steps.
Qualify leads based on business details, financing needs, and customer interest.
Follow up on incomplete applications and missing documents.
Refer qualified leads requiring field support to Sales Agents with clear handover notes.
Achieve assigned calling, lead qualification, and conversion targets.
Maintain accurate CRM records of calls, lead status, and follow-up actions.
Follow approved scripts and confidentiality procedures without promising financing approval.
