Company Description MakaremTex is the largest non-woven needle punch and spun-bonded processing plant in Egypt and the Middle East, specializing in high-quality non-woven geotextiles and technical non-woven fabrics. The company produces polypropylene and polyester staple fibers and a wide range of finished rolled fabrics used across construction, civil engineering, automotive, garment, furniture, filtration, and insulation industries. Leveraging state-of-the-art technology and substantial production capacity, MakaremTex serves diverse market requirements and develops innovative, customized products. Its ISO 9001:2000 certified production ensures consistent quality standards, making MakaremTex a trusted partner for geotextiles, agro textiles, roofing, drainage, erosion protection, and more.
Role Description This is a full-time, on-site Telesales Representative role based in Giza. The Telesales Representative will contact prospective and existing customers by phone to present MakaremTex products, explain features and benefits, and respond to inquiries. The role involves managing outbound and inbound calls, following up on leads, updating customer records, and maintaining accurate sales data in the CRM or relevant systems. The representative will collaborate with the sales team to meet individual and team targets, support order processing, and ensure a professional, service-oriented customer experience. The role also includes participating in product and sales training, staying informed about product developments, and providing feedback on customer needs and market trends.
Qualifications
- Candidates should possess strong Communication and interpersonal skills to handle phone-based interactions clearly and confidently.
- Candidates should possess solid Customer Service and Customer Support skills to address inquiries, resolve issues, and provide a positive customer experience.
- Candidates should possess Sales skills, including lead qualification, persuasion, and negotiation, to achieve telesales targets.
- Candidates should possess Training readiness and a willingness to learn about products, processes, and telesales techniques.
- Relevant experience in telesales, call center operations, or B2B sales is preferred, especially in industrial or manufacturing sectors.
- Ability to work on-site in Giza, manage time effectively, and handle high call volumes while maintaining accuracy in documentation.
- Basic computer literacy and familiarity with CRM or call management tools are advantageous.
- Diploma or bachelor’s degree in Business, Marketing, or a related field is beneficial but not mandatory, depending on experience.
