We are looking for a detail-oriented Telecom Billing Analyst to join our team. The ideal candidate will have experience in telecom billing analysis, invoice reconciliation, and discrepancy investigation, with the ability to identify billing errors, validate vendor charges, and manage disputes to resolution.
This role requires strong analytical skills, advanced Excel knowledge, and the ability to work with high-volume billing data across multiple telecom vendors and accounts.
Key Responsibilities
- Perform monthly telecom billing audits and reconciliation across multiple vendors and accounts, identifying rate discrepancies, unauthorized charges, missing services, and incorrect billing.
- Validate vendor invoices and billing files against contracted rates, internal telecom inventory, and active work orders before raising disputes.
- Investigate billing discrepancies, identify root causes, and document findings, including incorrect rate changes, service disconnections, inventory gaps, and vendor billing errors.
- Initiate, manage, and follow up on vendor disputes through resolution, ensuring accurate documentation and timely closure.
- Prepare monthly billing analysis reports and client presentations covering identified discrepancies, dispute statuses, potential savings, and cost avoidance.
- Maintain and update telecom inventory records, including circuits, accounts, and service IDs, within the Telecom Expense Management (TEM) platform.
- Identify and report account-level anomalies, including services billed but not recorded in inventory, services listed in inventory but not billed, and other billing inconsistencies.
- Coordinate with Accounts Payable (AP), Operations, vendors, and clients to ensure discrepancies are addressed within the relevant billing cycles.
- Maintain accurate dispute records and supporting documentation, ensuring a complete audit trail from discrepancy identification through resolution.
Requirements
- Minimum 3 years of experience in telecom billing analysis, telecom expense management, billing reconciliation, or a closely related field.
- Strong experience analyzing high-volume billing datasets and identifying discrepancies at the individual line-item level.
- Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, formulas, and large dataset reconciliation.
- Experience working with telecom vendor invoices, EDI files, consolidated billing exports, or similar billing data.
- Strong analytical and problem-solving skills, with the ability to investigate discrepancies and identify their root causes.
- Previous experience managing vendor disputes, tracking outstanding issues, and following up on resolutions.
- Exceptional attention to detail and the ability to manage multiple accounts, vendors, and open disputes simultaneously.
- Excellent written and verbal English communication skills, with the ability to communicate findings clearly to clients and vendors.
- Familiarity with Telecom Expense Management (TEM) platforms is a strong advantage.
