Company Description Bytech - Jordan is a technology-focused company based in Amman, providing IT solutions and services to a range of local and regional clients. The organization is committed to delivering reliable technical support and maintaining high service standards. Team members collaborate closely to resolve technology challenges and improve customer experiences. Bytech - Jordan offers opportunities to develop technical skills and grow within a professional, service-oriented environment.
Job Vacancy: Technical Support / Help Desk
Position: Technical Support / Help Desk
Experience: 0–2 years
Education: Bachelor's degree in Computer Science, Computer Networks, Information Technology, or a related field.
Job Description
We are looking for a motivated Technical Support / Help Desk candidate to provide basic technical support to employees, troubleshoot hardware and software issues, and ensure the smooth operation of IT equipment.
Key Responsibilities
- Install, configure, and update software and applications.
- Troubleshoot printer issues, including installation, configuration, and connectivity problems.
- Provide basic hardware and software support for computers and laptops.
- Troubleshoot basic Windows operating system issues.
- Provide basic network support, including LAN, Wi-Fi, and internet connectivity troubleshooting.
- Assist users with Microsoft Office and email-related issues.
- Respond to IT support requests and escalate complex issues when necessary.
- Maintain IT equipment and update support records.
Requirements
- Bachelor's degree in Computer Science, Computer Networks, Information Technology, or a related field.
- 0–2 years of experience in technical support or help desk roles. Fresh graduates are welcome to apply.
- Basic knowledge of Windows operating systems and Microsoft Office applications.
- Good understanding of software installation and troubleshooting.
- Basic knowledge of printers, scanners, and other IT peripherals.
- Basic networking knowledge, including IP addresses, DNS, DHCP, and Wi-Fi troubleshooting.
- Good communication skills and a willingness to learn.
- Ability to troubleshoot problems and provide effective technical support.
