Detailed Requirements (Technical Skillset)
- Strong hands-on experience (10+ years) in Product Management / Technical Product Management within complex enterprise digital transformation programmes.
- Proven experience owning and managing customer-facing digital products across the complete product lifecycle, from discovery and requirements through implementation, launch and continuous improvement.
- Strong experience translating business objectives and customer needs into product capabilities, features, epics and user stories.
- Own and maintain the product backlog, ensuring requirements are clearly defined, prioritised and aligned to product outcomes and delivery milestones.
- Define clear acceptance criteria, business rules, functional requirements and non-functional requirements in collaboration with engineering, architecture and QA teams.
- Strong understanding of web, mobile and API-based application architectures, enabling effective engagement with engineering and solution architecture teams.
- Working knowledge of:
- Microservices architecture
- REST APIs and API-first design
- Event-driven architecture and messaging
- Enterprise integration patterns
- Cloud-native applications
- Data and system integration
- Experience managing products spanning multiple upstream and downstream systems, with ability to understand dependencies, integration impacts and end-to-end customer journeys.
- Ability to work closely with Solution Architects and Engineering Leads to assess solution options, technical dependencies, constraints and trade-offs.
- Strong understanding of customer journey mapping, service design and UX/UI principles, particularly for digital booking and servicing journeys.
- Experience managing complex transactional workflows including:
- Booking and fulfilment
- Amendments and cancellations
- Customer eligibility
- Availability and capacity
- Notifications
- Payment/billing interactions
- Exception and disruption handling
- Ability to define and manage Minimum Viable Product (MVP) scope and subsequent product increments, balancing business value, customer experience, technical complexity and delivery timelines.
- Strong experience in backlog prioritisation using business value, customer impact, risk, technical dependencies and implementation effort.
- Experience defining product KPIs and success measures, including customer experience, adoption, operational efficiency, conversion, service reliability and revenue-related measures.
- Strong understanding of Agile/Scrum delivery practices, including:
- Product backlog management
- Sprint planning
- Backlog refinement
- Sprint reviews/demos
- Release planning
- PI/quarterly planning
- Proficiency with Jira and Confluence for requirements, backlog and product documentation management.
- Experience coordinating UAT, business readiness and product acceptance, ensuring delivered functionality meets agreed business outcomes.
- Ability to manage cross-team dependencies, risks, assumptions and decisions across multiple technology and business workstreams.
- Strong stakeholder management skills with the ability to communicate effectively across Business, Operations, Architecture, Engineering, QA, Security, UX and senior leadership.
- Experience working with third-party vendors and technology partners, including managing product requirements, dependencies, deliverables and acceptance.
- Ability to support production readiness, go-live and hypercare, including prioritisation of defects and production issues based on customer and business impact.
- Strong analytical and problem-solving skills with the ability to make data-informed product decisions.
- Strong communication, facilitation and presentation skills, with the ability to articulate complex technical topics in clear business language.
- Preferable:
- Experience in airline, travel, transportation, mobility or logistics platforms.
- Understanding of end-to-end Chauffeur Drive booking and servicing journeys, covering booking, amendment, cancellation, eligibility, fulfilment and customer communication.
- Experience managing integrations with CRM, loyalty, reservation, payment, notification and operational fulfilment systems.
- Ability to identify opportunities to reduce manual processing, reconciliation issues and revenue leakage through product and process improvements.
- Strong focus on creating a seamless premium customer experience while balancing operational feasibility and technology constraints.
- Ability to manage product requirements spanning customer channels, operational systems, integration platforms and external service providers.
- Experience designing or managing real-time booking and availability workflows, including validation, capacity and exception scenarios.
- Ability to define requirements around pickup/drop-off addresses, vehicle selection, passenger requirements and special service requests.
- Understanding of route, service area and eligibility rules and the ability to translate complex operational policies into clear system requirements.
- Experience in using & benefiting from Product related AI tools
