Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve the process of telephone handling and call handling processes
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or higher management
Resolving customer complaints
Analyzing and improving call center metrics and customer feedback
Planning, organizing, and directing call center operations
Developing and implementing call center policies and procedures
Ensuring that customer service goals are met
Manage authorization department effectively in order to meet customer satisfactions

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Skills Gap Analyzer

Compare your skills with the requirements for Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE and see what you need to learn

About the company

Mashreq

Banking

Develop objectives for the call center’s day-to-day activities
Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
Collect and analyze call-center statistics (Capacity, costs, customer service metrics etc.)
Hire, coach and provide training to personnel to maintain high customer service standards
Monitor and improve the process of telephone handling and call handling processes
Evaluate performance with key metrics (accuracy, call-waiting time etc.)
Prepare reports for different departments or higher management
Resolving customer complaints
Analyzing and improving call center metrics and customer feedback
Planning, organizing, and directing call center operations
Developing and implementing call center policies and procedures
Ensuring that customer service goals are met
Manage authorization department effectively in order to meet customer satisfactions

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader

Managing Partner

HR Volunteer

Nail Artist

Kitchen & Laundry Technician

Mechanical Supervisor

Business Development Specialist (Remote)

Key Account Portfolio Manager

Client Engagement Agent

Administrator & Account Manager

Business Prospecting Specialist

Full-Time & Part-Time Instructors - Faculty of Engineering

Full-Time & Part-Time Instructors - Faculty of Law

Chief Accountant

Client Engagement Advisor

Business Development Specialist

E-Commerce & CRM Coordinator

Catering Manager

Manager I Information Security

Protection Risk Analysis Consultant

Senior Graphic Designer – Video Editing Skills

Call Center Specialist

Campaign Manager

Team Leader - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

About the company

Storekeeper

Medical Science Liaison - Rare Diseases (with Diagnostics responsibilities Oncology/Rare Diseases) - Lebanon

Software Engineer Intern

Generative AI Creative Technologist (Arabic)

Business Growth Associate

Venture Capital Intern

Business Prospecting Executive

Showroom Manager- Nigeria

Salesperson

Company Owner

Business Prospecting Representative

Customer Success Lead

Event Specialist

EUSM Lebanon - European Union Support Mission in Lebanon 1-2026 Call for Contributions (EUSM Lebanon)

Software Engineer

Sales Advisor

Business Development

Computer Science

Mechanical Engineer

HR Volunteer

Private Engineering Tutor

Real Estate Salesperson

Sales Manager- 19 L

Human Resources Manager

Store Manager

Hairdresser

Solar Design Engineer

Insurance Unit Leader