Company:
iQor is a global provider of customer experience solutions, supporting leading brands as a portfolio company of Mill Point Capital. With 45,000 employees across 10 countries, iQor blends three decades of operational expertise with AI-driven innovation to enhance performance across the customer lifecycle. Through its Grow, CXBPO, and infinityAiQ delivery pillars, the company offers scalable services that drive customer acquisition, engagement, and retention. A strong people-first culture and advanced analytics enable iQor to turn customer interactions into measurable business growth. Recognized as a Great Place to Work® and a leader in CX excellence, iQor offers team members an environment focused on development, collaboration, and impact.
Role:
The Talent Acquisition Specialist is responsible for managing end-to-end recruitment activities, ensuring the timely attraction, assessment, and hiring of qualified talent across the organization. This role partners closely with hiring managers to understand workforce needs, develop effective sourcing strategies, and deliver an exceptional candidate experience while supporting business growth objectives.
Responsibilities:
- Manage the full recruitment lifecycle, including sourcing, screening, interviewing, and coordinating the hiring process for assigned vacancies.
- Partner with hiring managers to understand business requirements, define job profiles, and develop effective recruitment strategies.
- Source qualified candidates through job boards, social media platforms, employee referrals, networking, and proactive talent mapping activities.
- Screen resumes and conduct initial candidate assessments to evaluate qualifications, experience, and organizational fit.
- Coordinate interviews, assessments, and hiring activities between candidates and hiring teams.
- Maintain regular communication with candidates throughout the recruitment process to ensure a positive candidate experience.
- Build and maintain talent pipelines for current and future hiring needs.
- Support offer preparation, offer negotiations, and onboarding activities for new hires.
- Maintain accurate candidate records and recruitment data within the Applicant Tracking System (ATS).
- Prepare and analyze recruitment reports, including hiring status, sourcing effectiveness, time-to-fill, and other key talent acquisition metrics.
- Participate in employer branding initiatives, recruitment campaigns, career fairs, and networking events to strengthen market presence.
- Ensure recruitment activities comply with company policies, hiring standards, and applicable employment regulations.
- Continuously identify opportunities to improve recruitment processes, candidate experience, and hiring effectiveness.
Qualifications:
- Proficient in English, both written and spoken (B2/C1 level preferred).
- Professional Experience: Minimum of 2 years of experience in Talent Acquisition or Recruitment.
- Recruitment Expertise: Proven experience managing full-cycle recruitment across multiple job functions and levels.
- Sourcing Skills: Strong experience utilizing job boards, social media platforms, networking, referrals, and direct sourcing techniques.
- Stakeholder Management: Ability to build strong relationships with hiring managers and provide consultative support throughout the hiring process.
- Technical Skills: Experience using Applicant Tracking Systems (ATS), HR systems, and Microsoft Office applications.
- Reporting & Analytics: Ability to maintain recruitment data and prepare hiring reports and recruitment performance metrics.
- Strong communication, negotiation, interviewing, and candidate engagement skills.
- Ability to manage multiple vacancies simultaneously in a fast-paced environment while maintaining attention to detail.
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- Ability to maintain confidentiality and uphold professional hiring standards.
Preferred Qualifications:
- Experience recruiting within BPO, customer experience, outsourcing, or high-volume hiring environments.
- Experience with employer branding initiatives and talent pipeline development.
- Familiarity with recruitment analytics and workforce planning.
- Experience supporting mass hiring campaigns and volume recruitment projects.
