Job Details
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Duties and Responsibilities
Network Infrastructure Design & Administration
- Plan, design, implement and maintain wired and wireless network infrastructure across school sites and facilities.
- Configure, deploy and maintain managed switches, wireless access points, VLANs, trunks, uplinks, routing and network redundancy.
- Design and maintain network segmentation for staff, students, servers, guests, wireless, voice, CCTV and management environments, as applicable.
- Assess network capacity, performance and resilience; identify bottlenecks and recommend infrastructure improvements.
- Support network expansions, relocations, new site deployments and infrastructure refresh projects.
Firewall & Network Security Management
- * Administer and maintain SonicWALL firewalls, including configuration, monitoring, troubleshooting and security maintenance.
- Create, review, optimise and maintain firewall security policies, access rules, NAT policies, zones and inter-network access controls.
- Configure and manage application control, content/web filtering, Gateway Anti-Virus and other available security services.
- Plan and perform firewall firmware and security-signature upgrades, following backup, change-control, testing and validation procedures.
- Configure and support site-to-site and remote-access VPN connectivity; troubleshoot tunnel, routing and access issues.
- Review firewall logs, alerts and traffic patterns; investigate suspicious activity and recommend mitigation and security hardening.
- Support firewall deployment, replacement, migration and commissioning when required.
Endpoint Security & Management
- * Administer and support Trend Micro Vision One endpoint security capabilities, including endpoint monitoring, threat investigation, endpoint isolation and remediation coordination.
- Manage endpoint security policies and controls, including application and device controls where deployed.
- Support endpoint protection deployment, agent health, security updates and investigation of endpoint security alerts.
- Coordinate containment and recovery activities with relevant IT colleagues when malware or suspicious endpoint behaviour is identified.
Windows Server, Active Directory & Core Services
- * Administer and support Windows Server environments and core infrastructure services.
- Manage Active Directory users, computers, organisational units, groups, permissions and account administration.
- Create, maintain and troubleshoot Group Policy Objects (GPOs) to enforce security settings, configuration standards and user/device policies.
- Support DNS, DHCP, authentication and other directory/network services, including troubleshooting service and name-resolution issues.
- Assist with server maintenance, access control, patching and operational troubleshooting.
Day-to-Day IT Operations & Support
- * Monitor and maintain the availability and performance of network and infrastructure services.
- Investigate and resolve network, connectivity, access, authentication and infrastructure incidents, escalating where appropriate.
- Provide network and systems expertise to the wider IT support team for incidents requiring specialist troubleshooting.
- Carry out routine maintenance, configuration backups, health checks, firmware/software updates and preventive maintenance.
- Maintain accurate network diagrams, IP address information, technical procedures and operational documentation.
Projects, Change & Supplier Coordination
- * Plan and deliver network and security projects from requirements gathering and design through implementation, testing and handover.
- Coordinate with internal stakeholders, vendors and service providers on infrastructure changes, faults, upgrades and deployments.
- Assess technical proposals and recommend solutions that meet operational, security, scalability and budget requirements.
- Follow change-management procedures, including impact assessment, maintenance planning, rollback preparation and post-change validation.
- Familiarity with access control models and network security
- Experience with network capacity planning, performance tuning, and troubleshooting
- Strong customer service and problem solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or technical issue.
- PC and server hardware and configuration including related peripherals
- Thorough knowledge of Microsoft Office 365
- Experience with network and system efficiency to implement network solutions
- Understanding of how to install and configure network equipment
- Critical thinking skills to solve complex problems
- Dexterity when handling manual repairs and tests
- Proficiency in virtualization technologies and tools
- Experience with network capacity planning, performance tuning, and troubleshooting.
Technical Skills
- * Hands-on experience with firewalls, VPNs, and MPLS
- In-depth understanding of networking protocols (e.g., TCP/IP, DNS, DHCP)
- Knowledge of desktop operating systems (Windows, Apple) and application virtualization
- Experience with storage and network configurations in virtualized environments
- Knowledge of Citrix Xen Server, Xen App, Xen Desktop
- Active Directory, Exchange, IIS Web services and related web environment experience required
- Thorough knowledge of Windows Server from 2008+ R2 upwards and desktop operating systems
Communication Skills
- * Strong communication and interpersonal skills
- Ability to explain technical concepts to non-technical users
Problem-Solving
- * Strong problem-solving and troubleshooting skills in the context of virtual desktop environments
- Ability to analyze and resolve complex issues related to VDI
Personal Attributes
- * Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
- Should have ability to priorities and deal with issues accordingly during busy schedules
- Sound works ethics
- Possesses good judgment
- Is flexible and adaptable, passionate and energetic
Qualifications
- * A degree in computer science, information technology, or a related field is preferred.
- College Diploma or Certificate in computing or equivalent
- A+ Certification or equivalent
- CCNA (Preferred)
- MCSE (Preferred)
- VMware Certified Professional (VCP) .
Experience
- * Minimum 5 years of experience in any IT related field
- Proven experience as a Network Administrator or similar role
- Proven experience in managing virtual desktop environments
- Experience with VDI platforms such as VMware, Citrix Virtual/Xen Apps and Desktops and RDS
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