About UsWe’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
EducationUniversity degree IT / Engineering or equivalent experience
ExperienceSome experience in a similar position in the same area is an asset
DomainsKey Responsibilities01 . Under control of a more senior specialist, participate in the day-to-day systems administration/management activities that may include initial set-up, configuration, testing of hardware and software platforms, user account administration and/or customisation to maintenance and upgrade projects.
02 . Identify problems and participate in problem management resolution by collecting and tracking data and progress. May resolve issues regarding on line transactions, system status and procedures, downtime procedures in accordance with the service level agreement.
03 . Interact on routine issues with network services, software systems engineering and /or applications development, in order to restore availability of services and/or identify problems.
04 . Identify and propose system modifications in order to reduce user problems on systems, databases, applications, or a combination thereof.
05 . May set up and configure test environments ensuring accurate and timely provisioning.
06 . May update existing training packages for internal use and problem management procedures for existing products/services. May provide technical support to the other divisions by delivering product demos.
07 . Participate in the review of problem situations and identification of opportunities for improvement to processes, procedures or tools.
08 . Acquire technical and product knowledge to resolve problems
Competency Profile
What We OfferWe give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact [email protected] or indicate this in your application.Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision, hearing or neurodiversity).All requests are confidential and will not affect your candidacy.Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
