Key Responsibilities
- Respond to and resolve end-user inquiries, incidents, and service requests through ManageEngine and other support platforms.
- Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
- Provide support for desktops, laptops, printers, scanners, and other peripherals.
- Install, configure, and maintain Windows operating systems and business applications.
- Perform software installations, updates, upgrades, and patch management.
- Administer and maintain Microsoft infrastructure services, including: Active Directory (AD), Microsoft Entra ID (Azure AD), Entra ID Connect Sync Server, ADFS, Exchange Online, Microsoft 365 Services
- Monitor system performance, availability, and capacity utilization.
- Analyze logs, alerts, and performance metrics to proactively identify and resolve issues.
- Manage server operating systems and endpoint environments.
- Manage Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions.
- Configure and maintain SAML integrations with enterprise applications.
- Manage digital certificates and certificate lifecycle processes.
- Support Data Loss Prevention (DLP) and compliance initiatives.
- Assist in vulnerability remediation, security hardening, and security best practices implementation.
- Monitor and support Microsoft Defender and endpoint security controls.
Qualifications & Experience
- Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- 5 years of experience in System Administration, IT Infrastructure Support, or a similar role.
- Experience supporting enterprise Microsoft environments and end-user computing services.
- Proven experience in server administration, cloud technologies, and technical troubleshooting.
Technical Skills
- Microsoft Windows Server Administration
- Active Directory, Entra ID, and ADFS
- Microsoft 365 Administration
- Exchange Online
- SharePoint Online
- Microsoft Teams
- Microsoft Intune
- Microsoft Defender for Endpoint
- Microsoft Azure Administration
- SQL Server Administration (basic to intermediate)
- Endpoint Management and Patch Management
- Backup and Recovery Solutions
- Networking Fundamentals (TCP/IP, DNS, DHCP, VPN, Routing, Switching)
- SSO, MFA, and SAML Integration
- DLP and Security Compliance
- Azure Application Proxy / Reverse Proxy Technologies
Preferred Certifications
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 Certified: Administrator Expert
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft Certified: Security Operations Analyst (SC-200)
- ITIL Foundation Certification
- CompTIA Network+
- CompTIA Security+
