Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across multiple industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Raya CX operates from competitive and highly skilled labor markets to deliver high-quality support. The company offers integrated outsourcing solutions powered by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. Team members join a dynamic environment focused on service excellence and professional development.
Role Description The Spanish Advisor (B2–C1) is a full-time, on-site role based in Qesm 2nd 6 October. In this position, the advisor will handle Spanish-language customer interactions via phone, email, chat, or other digital channels, providing accurate information, resolving inquiries, and offering support in line with client guidelines. Day-to-day responsibilities include understanding customer needs, documenting interactions, escalating complex issues when necessary, and following established procedures and quality standards. The advisor will collaborate with team members and supervisors to meet performance targets, maintain up-to-date knowledge of products and services, and contribute to a positive customer experience. The role also involves adhering to company policies, participating in training and coaching sessions, and supporting continuous improvement initiatives.
Qualifications
