Employer Overview
A purpose-driven social travel enterprise specializing in transformational group experiences that combine cultural discovery, leisure, and meaningful social impact. The organization empowers young people and local communities through hands-on service, humanitarian engagement, educational workshops, and community development initiatives.
Job Summary
The Social Impact Program Manager will lead end-to-end program planning and execution, overseeing NGO partnerships, international travel logistics, participant onboarding, and on-ground operations. The role will also serve as the primary trainer, designing and delivering interactive workshops and life-skills programs for underserved communities while ensuring measurable impact and an exceptional participant experience.
Key Responsibilities
- Program Management: Design, coordinate, and execute end-to-end social impact travel programs, balancing cultural experiences with meaningful community engagement.
- NGO & Community Partnerships: Identify, evaluate, and maintain strong relationships with local and international NGOs, orphanages, social centers, and community organizations.
- Travel Logistics & Operations: Manage flights, transportation, accommodation, meals, activities, vendors, and other operational arrangements to ensure seamless trip execution.
- Budget & Resource Management: Oversee program budgets, allocate resources efficiently, and manage vendor contracts and operational expenses.
- Itinerary Planning: Develop and maintain detailed travel itineraries, schedules, and activity plans, ensuring smooth on-ground coordination.
- Participant Onboarding: Manage the participant journey from application intake and registration through confirmation, pre-departure orientation, and ongoing support.
- International Trip Leadership: Accompany participant groups on international trips, oversee logistics, facilitate reflection sessions, and maintain a high-quality participant experience.
- Training & Workshop Facilitation: Design and deliver interactive life-skills training, educational workshops, and community learning programs tailored to underserved beneficiaries.
- Impact Measurement & Improvement: Evaluate training effectiveness, gather feedback from participants and partners, and continuously improve curricula and program delivery.
Qualifications
- A relevant academic background in a related field is preferred
- Minimum 3 years of direct experience in NGO operations, Corporate Social Responsibility (CSR), or community development.
- Minimum 1 year of experience as a certified trainer or workshop facilitator.
- Proven project management experience with demonstrated responsibility for planning and executing programs.
- Previous experience managing partnerships, operational logistics, budgets, and multiple stakeholders.
- PMP (Project Management Professional) certification is mandatory.
- Excellent interpersonal, communication, public speaking, and active listening skills.
- Strong empathy and genuine commitment to humanitarian values and community development.
- Highly organized, proactive, and capable of managing multiple priorities.
- Extroverted, approachable, and comfortable engaging with diverse groups.
- Inspirational, enthusiastic, and able to create an inclusive and motivating environment.
- Strong relationship-building, problem-solving, and stakeholder management skills.
- End-to-end project and program management.
- NGO/CSR partnership management and community engagement.
- Travel logistics, itinerary planning, and operational coordination.
- Budget management, resource allocation, and vendor coordination.
- Training needs identification, workshop design, and facilitation.
- Training evaluation, feedback analysis, and continuous improvement.
- Comfortable using digital tools for program planning, scheduling, registration tracking, budgeting, and reporting.
- Full fluency in Arabic, both spoken and written.
- Willingness and ability to travel internationally to lead social impact trips.
- Ability to lead groups, facilitate workshops, and manage on-ground challenges.
