About the Role
We are looking for a motivated and organized SNIP Administrative Support Officer to support users of the SNIP system and coordinate with the IT team to solve technical and operational issues.
The successful candidate will act as the main point of contact between Garment Makers (GMs), recycling centers, and the IT team. He/She will help users understand the SNIP processes, follow up on reported problems, coordinate solutions, and prepare regular activity reports.
Key Responsibilities User Support: Assist SNIP users with daily questions, system issues, and difficulties using the platform.
* User Training: Explain SNIP procedures to Garment Makers (GMs) and guide them through the correct use of the system.
* IT Coordination: Report technical problems to the IT team, provide clear information about each issue, and follow up until it is resolved.
* Problem Follow-up: Register and track incidents, identify recurring problems, and ensure users receive feedback on their requests.
* Process Monitoring: Help users follow the correct SNIP procedures and report errors or irregularities in system usage.
* Communication: Act as the link between users and the IT team, ensuring that requests, needs, and problems are clearly communicated.
* Reporting: Prepare regular reports on user requests, reported incidents, resolved problems, pending issues, and recurring errors.
* Continuous Improvement:* Collect user feedback and suggest improvements to SNIP processes and the user experience.
- Required Qualifications Diploma in Computer Development / IT Development (Développement Informatique)*.
- Good command of English or Spanish.
- Good communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to explain technical processes in a simple and clear way.
- Good analytical and problem-solving skills.
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Comfortable using Excel and preparing reports.
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Preferred Skills* Experience in IT support, helpdesk, user assistance, or administrative support.
- Basic understanding of databases, software applications, and incident tracking.
- Ability to work with different teams and follow up on issues until resolution.
- logistics, or stock management processes is an advantage.
Ideal CandidateWe are looking for someone proactive, patient, responsible, and eager to learn, who enjoys helping users, coordinating with technical teams, and ensuring that daily operations run smoothly.
Interested candidates are invited to apply through LinkedIn.
