Job Summary
We are looking for an experienced SMAX Administrator to manage and support the OpenText SMAX platform, ensuring smooth daily operations, effective ITSM workflows, system stability, and compliance with ITIL best practices.
Key Responsibilities
- * Monitor SMAX platform health, queues, and SLAs, and troubleshoot operational issues.
- Administer users, roles, permissions, system configurations, and Dev/Test/Production environments.
- Configure and maintain workflows, forms, business rules, approvals, SLAs, and service catalog items.
- Maintain CMDB data accuracy and support configuration and asset lifecycle management.
- Monitor and troubleshoot integrations with Active Directory, Exchange, Microsoft Teams, Jira, SMS, and other systems.
- Generate and maintain operational reports and dashboards covering SLAs, backlogs, queue performance, and KPIs.
- Support configuration changes, release activities, and production deployments.
- Ensure compliance with ITSM governance, audit requirements, and change management procedures.
- Collaborate with internal teams and vendors to resolve technical issues and improve service management processes.
Requirements Bachelor's degree in IT, Computer Science, or a related field.
* 5+ years of experience in ITSM, including 2–3 years of hands-on OpenText SMAX administration.*
* Strong knowledge of ITIL processes, including Incident, Problem, Change, and Service Request Management.
* Hands-on experience configuring SMAX workflows, forms, business rules, SLAs, and service catalogs.
* Understanding of CMDB/SACM, REST APIs, system integrations, and basic scripting.
* Strong troubleshooting, analytical, and stakeholder communication skills.
* Experience supporting production environments and managing configuration changes.
