Role purpose
Owns the architecture and design of the Siebel CRM platform and its integrations.
Key Responsibilities
- Lead solution design for CRM, customer care, and customer experience capabilities, using Siebel where applicable.
- Gather and analyze business requirements, customer journeys, and operational needs.
- Translate requirements into functional and technical solution designs.
- Define CRM process flows, customer data structures, business rules, and interaction models.
- Design integration between CRM and billing, order management, digital channels, and other enterprise systems.
- Establish reusable design patterns, standards, and non-functional requirements.
- Assess solution options and document architecture decisions, assumptions, and dependencies.
- Review developer deliverables and ensure alignment with approved designs.
- Support SIT, UAT, defect analysis, cutover planning, and production readiness.
- Provide design guidance, resolve complex issues, and maintain solution documentation.
Required Technical Skills & Tools
- Extensive Siebel CRM experience (Siebel IP 2017+ / Open UI), telecom vertical preferred
- Siebel EAI, Workflow, eScript and Configurator
- Integration patterns (OSB, web services, REST)
- Oracle Database and SQL
- Telecom order-to-cash processes
