ServiceNow Systems Administrator
Dubai, UAE (office-based) | Permanent
About the company:
Our client is a fast-growing technology company in Dubai. They’re investing in their business systems and are hiring their first dedicated administrator to own them.
Why this role stands out:
- You’re the first. Nobody owns this today, so you’ll shape how it’s done
- Proper handover with support for the first one to two months
- The plan is to build a team around you
- New integration and automation projects are on the roadmap, so the estate is growing
What you’ll do:
- Own multiple business applications end to end, with ServiceNow at the core, alongside Salesforce, ERP and operational systems
- Look after DEV, QA and PROD environments and keep them aligned
- Be the gatekeeper for production. Test, approve and document every change before it goes live
- Plan and run releases, patches and upgrades, including downtime windows
- Set up and manage users, roles, permissions and SSO, including joiners and leavers
- Run regular access reviews with the security team
- Look after the databases behind the systems: backups, restores, patching and performance
- Keep integrations between systems healthy and troubleshoot them when they break
- Support L2/L3 teams on incidents and work with vendors when needed
- Keep runbooks, configuration and access documentation up to date
Essential:
- Hands-on ServiceNow administration in a live production environment you’ve owned, not just built on (users, groups, roles, ACLs, catalogue items, upgrades, update sets)
- Hands-on database experience (SQL Server, Oracle or PostgreSQL): backups, restores, patching, user permissions
- SQL good enough to write and check diagnostic queries
- Solid understanding of SSO, role-based access and user lifecycle management (joiners, movers, leavers)
- Experience managing releases across DEV, QA and PROD, including rollback
- 5+ years of hands-on administration of enterprise applications in production
- Understanding of integrations (APIs, scheduled jobs, file transfers)
- Someone who enjoys being hands-on and documents work so others can follow it
Nice to haves:
- Hands-on Salesforce administration (profiles, permission sets, SSO/Federation ID)
- Deeper DBA experience: performance tuning, high availability
- Experience with ERP or other operational systems
- Middleware experience (MuleSoft, webMethods or similar)
- ServiceNow CSA, Salesforce Administrator, Microsoft/Oracle DBA or ITIL 4 certification
Interested? Apply here
