Role: ServiceNow Project Manager (Delivery)
Location: Jeddah, Saudi Arabia
Contract: Yearly Renewable Contract
Role Summary
Lead end-to-end delivery of a large ServiceNow transformation that consolidates legacy ITSM and GRC platforms onto a single ServiceNow instance.
Key Responsibilities
- Own planning, scope, budget, risk, quality and timelines for the programme
- Lead phased rollout of ITSM/ITOM, BCM, IRM, TPRM and Data Privacy modules
- Manage legacy platform migration, data migration, cutover and decommissioning
- Coordinate integrations with Oracle ERP, JIRA and other internal systems
- Manage the implementation partner, developers, architects and consultants
- Run governance: steering committees, status reporting, RAID logs, change control
- Align with CIO office and business stakeholders on requirements, acceptance and go-live
- Ensure compliance with SAMA and information security requirements
Must-Have
- 8+ years in IT project management, including 3+ years delivering ServiceNow programmes
- Multi-module ServiceNow delivery, ideally ITSM plus GRC/IRM
- Legacy ITSM/GRC migration experience (BMC Helix, Archer or similar)
- Integration delivery (ERP, JIRA, APIs)
- Banking or financial services background
- Arabic Speakers preferred
