Role Purpose
Designs the service fulfillment (order-to-activation) architecture across OSM, SOM, UIM and activation systems.
Key Responsibilities
- Lead solution design for order management, service fulfillment, and service orchestration.
- Analyze end-to-end order and fulfillment requirements across business and operational teams.
- Translate requirements into order flows, decomposition rules, orchestration logic, and technical designs.
- Define interfaces between order management, inventory, provisioning, billing, and assurance platforms.
- Design exception handling, fallout management, retries, and order recovery processes.
- Ensure designs support required service types, products, and fulfillment scenarios.
- Define reusable design standards and non-functional requirements for performance and resilience.
- Review configurations, customizations, and integration designs for compliance with architecture.
- Support system integration testing, UAT, defect resolution, and release readiness.
- Maintain design documentation and advise teams on complex fulfillment issues.
Required Technical Skills & Tools
- Oracle OSM (COM / SOM), UIM and ASAP / IPSA.
- Telecom order management and service fulfillment processes.
- Integration (OSB, AIA, web services).
- TM Forum frameworks.
- Oracle Database and SQL.
