Job Summary & Purpose:
Responsible for repairs of iPhones, MacBooks, iMacs, Apple Watches, and other Apple accessories, ensuring all repairs meet the required quality standards, daily productivity targets, and brand KPIs while delivering a positive customer experience that supports the service center’s NPS.
Key Performance Areas (KPAs) & Principal Accountabilities
Diagnose and repair in-warranty and out-of-warranty laptops (MacBook, iMac) as well as iPhones, Apple Watches, and other Apple accessories.
Ensure repairs are completed accurately and to the required quality standards.
Achieve the daily productivity targets set for the service center.
Deliver service in line with Apple’s KPI requirements and service standards.
Update brand systems daily to ensure accurate and timely records.
Attend to walk-in customers at the service center and resolve their technical queries.
Maintain the service center’s NPS through high-quality workmanship and positive customer interaction.
Qualitative Requirements
Experience(Yrs& Field) : 3-4 years’ experience managing repairs of all Apple products
Educational Qualification
Diploma/ ITI in Electronics
Professional Certifications
ACIT and ACMT certifications from Apple
Skills & Abilities
