Join International Turnkey Systems - ITS and be part of a dynamic team delivering exceptional IT support and customer service!
üîπ Position: Service Desk Engineer
üìç Location: Cairo, Egypt
‚úÖ Requirements:
üéì Bachelor's degree in Engineering, Computer Science, or a related field
üìÖ 3-6 years of relevant experience
üìú ITIL Foundation certification (or equivalent knowledge) is a plus
üîß Key Responsibilities:
✔️ Receive and log all Service Desk tickets
✔️ Provide first-level troubleshooting and support
✔️ Act as the first point of contact for customers and handle escalations
✔️ Route tickets to the appropriate support teams with all required details
✔️ Apply Incident Management procedures and policies
✔️ Own tickets from creation to closure and maintain accurate records
✔️ Follow up on pending tickets to ensure timely resolution
üí° Technical Skills:
üîπ Experience with ticketing systems such as Remedy or ServiceNow
üîπ Knowledge of Operating Systems
üîπ Network troubleshooting and configuration skills (CCNA is a plus)
üîπ Knowledge of VMware and Citrix environments
üîπ Active Directory administration experience
üîπ Strong communication and customer service skills
üîπ Excellent problem-solving and prioritization abilities
