Role Description The Senior Telesales role is a full-time, on-site position based in Qesm El Sheikh Zaid. The person in this role will handle outbound and inbound sales calls, identify customer needs, present appropriate products or services, and close sales to meet and exceed targets. They will maintain accurate records of calls and outcomes, follow up on leads, and build long-term customer relationships. Daily responsibilities include providing high-quality customer service, resolving inquiries, and collaborating with colleagues to optimize sales strategies. The Senior Telesales professional may also support the training and mentoring of junior team members, contributing to best practices across the telesales team.
Qualifications
- Strong Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively.
- Excellent Communication skills, including clear verbal communication, active listening, and professional phone etiquette.
- Proven Sales experience, with a track record of meeting or exceeding telesales or inside sales targets.
- Ability to provide Training and guidance to less experienced team members, sharing best practices and coaching on performance.
- Comfort working in a fast-paced, target-driven environment and using CRM or call management systems.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks and follow-ups.
- Prior experience in telesales, contact centers, or similar roles is preferred.
- High school diploma required; a college degree or equivalent experience in business or related fields is an advantage.
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