Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a preferred partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, delivering integrated outsourcing solutions that support complex operational needs. Its services are powered by advanced technology, robust strategies, and a strong focus on continuous improvement and innovation. Team members work in an environment that values efficiency, quality, and evolving digital customer experience standards.
Role Description The Senior System Engineer is a full-time, on-site role based in Cairo, Egypt. This role is responsible for designing, implementing, and maintaining enterprise systems and infrastructure to support Raya CX’s operations and service delivery. Daily tasks include monitoring system performance, managing servers and networks, performing regular maintenance, and applying security best practices. The Senior System Engineer will troubleshoot complex technical issues, provide escalation-level technical support to internal teams, and collaborate with stakeholders to ensure system reliability and scalability. The role also involves documenting configurations, participating in infrastructure projects and upgrades, and recommending improvements aligned with industry standards and company objectives.
Qualifications
* Strong Systems Engineering and Systems Design skills to architect, implement, and optimize complex infrastructure solutions.
* Proficiency in System Administration, including server management, OS configuration, patching, and security hardening.
* Advanced Troubleshooting capabilities to diagnose and resolve performance, availability, and integration issues.
* Experience providing Technical Support for enterprise environments, including escalation support and incident resolution.
* Experience with virtualization platforms, cloud services, and networking concepts (e.g., VMware, Hyper-V, Azure/AWS, TCP/IP, firewalls).
* Knowledge of monitoring and logging tools, backup and recovery solutions, and ITIL-based service management practices.
* Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
* Strong communication and documentation skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
* Ability to work on-site in Cairo, Egypt, manage multiple priorities, and support a dynamic, 24/7 operational environment.
* Relevant professional certifications (e.g., Microsoft, Linux, VMware, Cisco) are an advantage.
