Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company manages outsourcing agreements for major government and commercial clients in 10 languages, delivering inbound, outbound, back office, infrastructure management, recruitment process outsourcing, helpdesk, and social media analysis services. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across multiple locations. The organization is recognized with numerous international awards for outsourcing excellence, impact sourcing, sustainability, customer experience, diversity, equity, and inclusion. Xceed also maintains multiple global certifications, including COPC, ISO standards for quality, business continuity, occupational health and safety, environmental management, and information security.
Role Description The Senior Supervisor Application (.NET & AI Tools) is a full-time on-site role based in Cairo, Egypt. This role oversees the design, development, and maintenance of enterprise applications using .NET technologies and AI tools to support Xceed’s operational and business needs. Daily responsibilities include supervising a software development team, reviewing technical designs, ensuring coding standards, and coordinating with stakeholders to gather requirements and translate them into scalable solutions. The Senior Supervisor will manage project timelines, prioritize tasks, and monitor system performance and reliability, particularly for distributed and mission-critical applications. The role also involves mentoring team members, promoting best practices, collaborating with infrastructure and operations teams, and contributing to continuous improvement initiatives in development processes and application architecture.
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