Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages through sites in Egypt, Morocco, Mauritius, UAE, and a new location in Saudi Arabia. Xceed offers a wide range of services including inbound and outbound customer support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization has received numerous regional and international awards for outsourcing excellence, customer experience, CSR, sustainability, diversity, equity, and inclusion. Xceed also maintains multiple international certifications in business continuity, quality, health and safety, environmental management, and information security standards.
Role Description This is a full-time, on-site role based in Cairo for a Senior Supervisor Application Developer with 6+ years of experience in AI and .NET. The role involves leading the design, development, and maintenance of enterprise applications using .NET technologies, with a strong focus on integrating AI-driven features and solutions. The Senior Supervisor will oversee a team of developers, assign tasks, review code quality, and ensure adherence to best practices and secure development standards. Responsibilities include collaborating with business and operations stakeholders to gather requirements, translating them into technical specifications, and delivering scalable, high-performance applications that support Xceed’s BPO operations. The role also includes managing integrations with databases and internal systems, troubleshooting complex issues, optimizing application performance, and supporting deployment and production environments.
Qualifications
* Candidates should possess strong skills in Software Development and Programming, particularly with .NET frameworks and C#.
* Candidates should possess solid experience working with Databases, including design, optimization, and query development.
* Candidates should possess practical knowledge of Cascading Style Sheets (CSS) and related front-end technologies for UI implementation.
* Candidates should possess experience in Integration, including APIs, web services, and connecting applications with third-party or internal systems.
* 6+ years of professional experience in application development, including supervisory or team lead responsibilities.
* Hands-on experience with AI concepts and tools (such as machine learning models, AI frameworks, or cognitive services) integrated into enterprise applications.
* Strong understanding of software architecture, design patterns, secure coding practices, and performance optimization.
* Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
* Ability to collaborate with cross-functional teams, communicate clearly with technical and non-technical stakeholders, and mentor junior developers.
* Experience working in BPO, contact center, or large-scale operations
