Location: Alexandria, Egypt
Employment Type: Full-Time
Experience: Minimum 5 years in the coffee industry
About the RoleWe are looking for an experienced and motivated Senior Store Manager to lead our coffee store operations in Alexandria. The ideal candidate will have a strong background in the coffee industry, proven leadership skills, and the ability to ensure excellent customer experience while driving store performance and profitability.
Key Responsibilities
- * Manage the day-to-day operations of the coffee store.
- Lead, supervise, and motivate the store team.
- Ensure high standards of customer service and overall guest experience.
- Monitor sales performance and work toward achieving store targets.
- Manage staff schedules, attendance, and daily operational requirements.
- Ensure consistent product quality and adherence to company standards.
- Monitor inventory, stock levels, and minimize waste.
- Maintain high standards of cleanliness, hygiene, and store presentation.
- Handle customer feedback and resolve complaints professionally.
- Train and develop team members to improve performance.
- Prepare and review daily and monthly operational reports.
- Ensure compliance with company policies, food safety standards, and operational procedures.
Requirements
- * Minimum 5 years of experience in the coffee industry.
- Previous experience in a Store Manager, Senior Store Manager, or similar leadership position.
- Strong knowledge of coffee shop operations and customer service.
- Proven ability to lead and manage a team.
- Strong communication and problem-solving skills.
- Ability to work under pressure in a fast-paced environment.
- Strong organizational and time-management skills.
- Good understanding of sales, inventory, and operational KPIs.
- Willingness to work flexible hours, including weekends and holidays when required.
