Job Title: Senior ServiceNow SPM Consultant
Location: Riyadh, Saudi Arabia (KSA)
Duration: Permanent
Key Responsibilities
- Lead the design, implementation, configuration, and enhancement of ServiceNow Strategic Portfolio Management (SPM) solutions.
- Configure and manage SPM modules, including Demand Management, Project Portfolio Management (PPM), Resource Management, and Strategic Planning.
- Gather business requirements and translate them into functional and technical solutions within the ServiceNow platform.
- Work closely with business stakeholders, project managers, portfolio managers, and IT teams to align SPM solutions with business objectives.
- Configure workflows, business rules, client scripts, UI policies, notifications, and integrations as required.
- Support portfolio planning, project prioritization, resource allocation, financial tracking, and performance reporting.
- Develop dashboards, reports, KPIs, and performance metrics to support portfolio-level decision-making.
- Lead solution design discussions, technical reviews, testing, deployment, and post-implementation support.
- Ensure adherence to ServiceNow development best practices, platform governance, security, and upgrade standards.
- Troubleshoot platform issues and provide technical guidance to developers and functional teams.
- Prepare technical documentation, solution designs, and knowledge-transfer materials.
Required Skills and Qualifications
- 10–12 years of overall IT experience, with substantial hands-on experience in ServiceNow.
- Strong implementation experience with ServiceNow Strategic Portfolio Management (SPM).
- Good knowledge of Demand Management, Project Portfolio Management, Resource Management, and Strategic Planning.
- Experience with ServiceNow configuration, workflows, Flow Designer, business rules, client scripts, and UI policies.
- Knowledge of ServiceNow integrations using REST APIs, SOAP, and related integration technologies.
- Experience with reporting, dashboards, performance analytics, and data management.
- Strong understanding of IT Service Management (ITSM) and enterprise workflow processes.
- Experience in requirements gathering, solution design, testing, deployment, and production support.
- Strong stakeholder management, analytical, communication, and problem-solving skills.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA).
- ServiceNow SPM-related implementation or specialist certifications, where applicable.
- Experience leading enterprise-scale ServiceNow implementations.
- Experience working in Agile delivery environments.
