We are looking for an experienced ServiceNow Consultant to support the implementation, configuration, customization, and optimization of the ServiceNow platform, ensuring effective IT service management and business workflow automation.
Key Responsibilities
- Implement, configure, and customize ServiceNow modules based on business requirements.
- Manage ITSM processes, including Incident, Problem, Change, and Request Management.
- Develop and maintain workflows, Business Rules, Client Scripts, and UI Policies.
- Customize ServiceNow applications using JavaScript and GlideScript.
- Develop and maintain integrations with external systems using REST and SOAP APIs.
- Gather business requirements and translate them into technical solutions.
- Troubleshoot platform issues and ensure system performance.
- Prepare technical documentation and support platform enhancements.
Requirements
- 6+ years of experience working with the ServiceNow platform.
- Strong knowledge of ServiceNow ITSM modules.
- Hands-on experience with ServiceNow configuration and customization.
- Good knowledge of JavaScript and GlideScript.
- Experience with Business Rules, Client Scripts, UI Policies, and Flow Designer.
- Knowledge of REST/SOAP integrations.
- Understanding of ITIL processes.
- ServiceNow certifications (CSA, CAD, or CIS) are preferred.
