Job Role
The Senior Sales Executive – Cadillac is responsible for driving vehicle sales while delivering an exceptional luxury customer experience in line with Cadillac's brand standards and the Mansour Automotive Group (MAG) sales process.
The role focuses on understanding customers' lifestyles, preferences, and expectations, presenting Cadillac's vehicle portfolio, and demonstrating the advanced technologies, distinctive design, performance, and premium features of each model.
The Senior Sales Executive is expected to build and maintain long-term relationships with high-net-worth individuals and prospective luxury customers, manage the entire customer journey from initial inquiry to vehicle delivery, and ensure the highest levels of customer satisfaction and brand loyalty.
The role also involves achieving assigned sales targets, maintaining accurate customer records through the MAG CRM system, supporting sales events and brand activities, and ensuring a seamless and personalized purchasing experience.
Job Responsibilities
- Deliver a premium and personalized customer experience that reflects Cadillac's luxury positioning and brand standards.
- Welcome and engage prospective customers, identify their needs, and provide tailored vehicle presentations and demonstrations.
- Demonstrate Cadillac vehicles' distinctive features, advanced technologies, performance, safety systems, and luxury specifications.
- Effectively communicate Cadillac's brand heritage, positioning, and competitive advantages against other luxury automotive brands.
- Manage the complete sales cycle, from lead generation and initial customer engagement to negotiation, closing, and vehicle delivery.
- Build and maintain strong relationships with high-net-worth individuals, VIP customers, and potential corporate clients.
- Proactively identify new business opportunities through referrals, networking, existing customer relationships, and targeted prospecting activities.
- Achieve assigned individual sales targets and contribute to the overall showroom and brand sales objectives.
- Maintain consistent follow-up with prospective and existing customers through calls, meetings, and the MAG CRM system.
- Ensure all customer interactions, inquiries, leads, and sales activities are accurately recorded in the CRM system.
- Coordinate with internal departments, including Finance, Administration, and Customer Experience, to ensure a smooth purchasing and delivery process.
- Assist customers with financing applications, vehicle registration requirements, sales documentation, and other administrative procedures.
- Handle customer objections, inquiries, and escalations professionally while maintaining Cadillac's premium service standards.
- Coordinate vehicle availability, reservations, special orders, and delivery expectations with the relevant departments.
- Participate in Cadillac launches, exclusive events, showroom activities, and customer engagement initiatives.
- Stay updated on market trends, competitor offerings, luxury automotive developments, and the Cadillac product portfolio.
- Ensure compliance with company policies, sales procedures, regulatory requirements, and brand guidelines.
- Participate in continuous learning, product training, coaching, and performance development activities.
Education
- Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
Required Qualifications & Experience
- 3–5 years of experience in automotive sales or luxury retail sales (preferred).
- Previous experience with premium or luxury automotive brands is a strong advantage.
- Proven track record of achieving sales targets and developing customer relationships.
- Experience dealing with VIP and high-net-worth customers is an advantage.
- Strong understanding of automotive sales processes and customer relationship management systems.
Job-Specific Skills
- Excellent communication, presentation, and interpersonal skills.
- Strong customer-centric mindset with the ability to deliver personalized luxury experiences.
- Ability to understand customer preferences and translate them into suitable vehicle recommendations.
- Strong product knowledge and the ability to confidently present advanced automotive technologies and vehicle specifications.
- Excellent negotiation, persuasion, and closing skills.
- Ability to build trust and develop long-term relationships with premium customers.
- Strong networking and prospecting capabilities to generate new business opportunities.
- Ability to handle objections and resolve customer concerns professionally.
- Strong organizational skills and the ability to manage multiple sales opportunities simultaneously.
- Commercial awareness and understanding of luxury automotive market trends.
- Professional appearance, conduct, and communication aligned with Cadillac's brand image.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work independently while contributing effectively to the showroom team and overall brand objectives.
Location: Park St., New Cairo
