We are hiring a Senior Project Manager to lead our Delivery department and own every customer implementation from contract signature to go-live and handover. You will turn sold deals into deployed, adopted cybersecurity solutions — on time, within scope, and to the security and compliance standards our clients expect.
You will manage a portfolio of concurrent SaaS deployments for enterprise and government clients across Saudi Arabia and the GCC. You will build the department's processes, mentor a junior Delivery Specialist, and act as the trusted face of delivery to client executives and technical teams.
Key ResponsibilitiesDelivery leadership
- Lead the Delivery department and set its strategy, processes, tools, and quality standards
- Build a repeatable delivery methodology: onboarding playbooks, templates, RACI, stage gates, and handover checklists
- Forecast delivery capacity and flag hiring or partner needs as the customer base grows
Project and portfolio management
- * Own end-to-end delivery of multiple concurrent SaaS implementations: kickoff, scoping, planning, deployment, integration, UAT, go-live and handover to Customer Success
- Define scope, milestones, budgets and resource plans; manage change requests and prevent scope creep
- Track risks, issues and dependencies, and escalate early with clear options
- Coordinate with Product, Engineering, Security Operations, Pre-Sales and Customer Success to remove blockers
Client and stakeholder management
- * Serve as the main delivery contact for client executives, CISOs, IT and SOC teams
- Run steering committees, status meetings and executive reporting in Arabic and English
- Ensure deployments meet client security, data-residency and regulatory requirements (e.g. NCA ECC, SAMA CSF, PDPL)
- Manage expectations and resolve escalations to protect customer satisfaction and renewals
People leadership
- * Manage, coach and develop the Delivery Specialist; set goals and review performance
- Delegate project workstreams appropriately and grow the specialist toward independent ownership
Reporting and governance
- * Maintain accurate project status, timelines, and health in the PM tooling
- Report delivery KPIs to leadership and run post-project reviews to drive continuous improvement
- Feed client insights and recurring deployment issues back to Product
Requirements
- * Native Arabic speaker with excellent written and spoken Arabic; professional fluency in English
- 6+ years of project management experience
- Proven record delivering enterprise implementations for large or government clients
- Familiarity with Saudi and GCC regulatory frameworks such as NCA ECC, SAMA CSF and PDPL
- Strong command of Agile and Waterfall/hybrid delivery methods
- Hands-on with PM and collaboration tools such as Jira and Confluence
- Excellent stakeholder management, presentation and executive-communication skills
- Organised, calm under pressure and able to manage competing priorities across several projects
Preferred qualifications
- * PMP or PRINCE2 Practitioner certification
- Solid working knowledge of cybersecurity concepts: security operations, log sources, integrations, identity and cloud security
- Experience working with public-sector and critical-infrastructure clients in Saudi Arabia
BenefitsüöÄ Impact that Matters - Build products that shape the future of cybersecurity and protect organizations globally.
üí° Continuous Growth - Access to certifications, trainings, and opportunities to sharpen your expertise.
üìà Ownership Mindset - Benefit from our ESOP program and grow with COGNNA's success.
ü§ù Culture of Trust - We empower talent, encourage ownership, and celebrate real outcomes.
