About Tech Mahindra Egypt
Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.
As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.
Role Overview
The Senior Project Manager will be responsible for leading complex, large-scale, and strategic projects from initiation through closure, ensuring alignment with business objectives, organizational priorities, timelines, quality standards, and budget requirements. The role requires strong leadership, executive stakeholder management, governance oversight, risk mitigation, and portfolio-level planning capabilities to successfully deliver business outcomes in a fast-paced environment.
Key Responsibilities
- Lead the end-to-end delivery of multiple strategic projects and programs simultaneously.
- Define project scope, objectives, deliverables, timelines, budgets, and resource requirements in alignment with business goals.
- Develop and oversee detailed project plans, schedules, governance frameworks, and performance tracking mechanisms.
- Manage project financials, budgets, forecasting, and profitability targets.
- Provide leadership and direction to cross-functional and geographically distributed teams.
- Build strong relationships with senior stakeholders, clients, and executive leadership.
- Monitor project progress and proactively manage risks, issues, dependencies, and escalations.
- Ensure compliance with project governance, methodologies, quality standards, and organizational policies.
- Lead steering committee meetings, executive reviews, and customer governance sessions.
- Deliver accurate project reporting, dashboards, and status updates to senior management and clients.
- Manage change requests, impact assessments, and scope control processes.
- Drive operational excellence, continuous improvement initiatives, and lessons learned programs.
- Support portfolio planning, resource management, capacity planning, and project prioritization activities.
- Mentor, coach, and develop Project Managers and project team members.
- Ensure customer satisfaction through successful project execution and strong stakeholder engagement.
Required Qualifications
- Bachelor's degree in business administration, Engineering, Information Technology, Project Management, or a related field.
- 10+ years of project management experience, including leadership of large-scale and complex projects.
- Proven experience managing multiple concurrent projects and cross-functional teams.
- Demonstrated success in delivering projects with significant budgets, strategic impact, and organizational visibility.
- Strong understanding of project management methodologies, governance frameworks, and best practices.
- Excellent executive-level stakeholder management, communication, and presentation skills.
- Strong analytical, problem-solving, negotiation, and decision-making capabilities.
- Experience managing project budgets, resource planning, forecasting, and financial performance.
- Ability to thrive in a fast-paced, dynamic, and customer-focused environment.
- Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Microsoft Project.
Preferred Qualifications
- PMP, PRINCE2 Practitioner, Agile, Scrum Master, PgMP, or equivalent project/program management certification.
- Experience within BPO, telecommunications, technology, customer operations, managed services, or digital transformation environments.
- Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies.
- Experience leading large, geographically distributed, and multicultural teams.
- Exposure to PMO governance, portfolio management, and business transformation programs.
- Experience managing client-facing projects for global customers and executive stakeholders.
Key Competencies
- Strategic Leadership
- Program & Portfolio Management
- Executive Stakeholder Management
- Financial & Budget Management
- Risk & Issue Management
- Governance & Compliance
- Resource & Capacity Planning
- Client Relationship Management
- Decision Making & Problem Solving
- Team Leadership & Mentoring
- Change Management
- Continuous Improvement
